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Updated Feb 25, 2026
$0
recovered across 3 batches
0
accounts recovered
$0
net to Dell
$0
total placed
Recovery Trajectory
Each batch, the AI learns
The improvement is compounding.
14.3%
Batch 1 · $43K
16.5%
Batch 2 · $28K
28.2%
Batch 3 · $226K
+97% improvement from Batch 1 to Batch 3
Dollar Growth
$43K
Batch 1
$226K
Batch 3
5.2x dollar growth
20.3%
dollar recovery rate (Batch 3)
~73%
net retention to Dell
The Machine
0
automated touchpoints across 3 batches
3,800+
personalized emails
64% open rate · 0 spam
800+
AI phone calls
80 successful conversations
305
new contacts found by AI
$955K coverage
1,010h
manual work replaced
~$30K
labor cost saved
63/72
disputes resolved (38 by AI)
Engagement
0
Email open rate
vs 15-25% industry average
0
total opens
51.1%
click rate (vs 2-5% avg)
0
spam on 2,096+ emails
Engaged debtors open our emails an average of 9 times each.
Geographic Reach
Where debtors are reading
18 states + 3 countries
Including Dell offices in Austin, India, UK
TX
96 opens (22.3%)
LA
75 opens (17.4%)
VA
43 opens (10.0%)
Key Insight
One pattern explains most of the gap.
Got invoice PDF
36%
paid
Portal link only
0%
paid
$50.8K recoverable with one shared folder
AP departments need a PDF to process. A portal link doesn't work.
Learning Loop
How the AI improves
Batch 1
14.3%
Baseline
→
Batch 2
16.5%
+ AI phone calls
→
Batch 3
28.2%
+ enrichment + dispute AI
→
Batch 4
30%+
+ invoice automation
Each batch adds a new capability
Projection
Where we're heading with invoice automation
Current
28.2%
Batch 3 (no invoices)
→
Floor
35%
With manual invoice sharing
→
Target
42-45%
With automated invoice delivery
WHY 35% IS THE FLOOR
85% of disputes were invoice requests. When we sent the PDF, 36% paid. When we didn't, 0% did. Just providing invoices adds 5-7 points to recovery rate.
Build vs Buy
Why this can't be built overnight
18-24 mo
Build in-house
×
Pre-train on billions of calls before going live
×
Build QA + auto-improvement pipeline
×
Voice latency engineering (<500ms)
×
Email AI error = wrong invoice to wrong person
×
Zero-tolerance: 1 bad call = client complaint
$2M+ · Amazon still hasn't done AI calling
2 weeks
White-label with Respaid
✓
Pre-trained on 1B+ real calls
✓
Now trained on live Dell debtors
✓
0 complaints across all live calls
✓
Auto-QA + self-improving AI
✓
38 disputes auto-resolved, 0 errors
650+ Dell accounts already in the model
The Proposal
Two tracks, starting now
Track 1: Collections Lab
Live now — plug and play
✓
Continue batch collections via Respaid
✓
Each batch discovers new insights
✓
Give us invoice access to unlock 35%+
Quick win: invoice automation reduces DSO
Track 2: White-Label
Dell Collections AI — your brand, our engine
✓
Full white-label platform under Dell brand
✓
Trained on 650+ real Dell accounts
✓
First-party collections at scale
Both tracks run in parallel — start immediately
Schedule Proposal Call
Full pricing proposal ready in 48 hours
Dell x Respaid · Recovery Intelligence Report · Confidential